FAQs

1. When will I receive my order?

Our products ship within 3-5 business days.

2. Do you process return/exchanges?

Unfortunately due to COVID-19 we do not exchange products. All exchanges will be processed as store credit. To process a return please click here.

3. What if you’re out of my size?

If we’re planning to restock your size, you’ll see an option to add your email to a waiting list. Just click the “Waitlist” button and we’ll send you an email notification when it’s back in stock.

4. What size should I buy?

You can find our size guide here. And our model sizes are listed under each product.

5. Which payment options do you support?

Currently we accept MasterCard, Visa, Discover, PayPal, Shopify Payment, and Sezzle.

6. What is your privacy policy?

At Primrose322, we respect your privacy and consider it our responsibility to protect information provided by you. Everything about what we do with your information collected from you, including collection, usage and disclosure, is mentioned in our Privacy Policy.